FAQ
Q: Are you trading company or manufacturer?
A: We are a professional manufacturer and expert in wristbands and related intelligent identification products, integrating R&D, production, sales and technical services. We trade our products with clients directly.
Q: Do you offer free samples?
A: Yes, we provide free samples (usually 1-100 pcs) for your evaluation; shipping cost is covered by the customer or negotiated separately.
Q: What is the minimum order quantity (MOQ)?
A: MOQ varies by product-typically starts from 1 units for small orders. Samples are available for evaluation.
Q: What payment methods do you accept?
A: We accept T/T (bank transfer), L/C, and PayPal for small orders.
Q: How long is the production lead time?
A: Standard products: 2-4 weeks; Customized products: 6-8 weeks after sample approval.
Q: Do you support shipping insurance ?
A: Yes, we offer sea, air, and courier shipping.
Q: What certifications does your company hold?
A: We hold certifications like HACCP, ISO 22000, BRCGS, SQF, FSSC22000, and GlobalG.A.P., meeting top food-safety standards. View Certifications
Q: Can you provide MSDS and COA for your products?
A: Yes, all products include complete technical documentation including MSDS and COA.
Q: How can I visit your factory?
A: You can request a factory visit via our inquiry form, email, or WhatsApp; we'll arrange a guided tour with prior consultation.
Q: Can I get a customized solution for my product needs?
A: Yes, we offer free product consultation. Please submit your requirements via form or contact sales to schedule a detailed discussion.
Q: Do you provide after-sales technical support for wristband printers?
A: Yes, we provide comprehensive after-sales technical support, maintenance services, and lifetime software updates for our wristband printers.
Q: Are there any video tutorials for the BAOBI Wristband Printer BB720A?
A: Yes, BAOBI Wristband Printer BB720A Full Process Operation, Maintenance And Troubleshooting Guide. Click to view
Q: How to set up and add the IP address of the BB720A WiFi printer?
A: BB720A WiFi Printer: IP Address Setup And Addition Guide. Click to view